Digital Transformation Journey with Intergroup

This case study outlines the digital transformation journey undertaken by Intergroup in partnership with Ricoh. The document details how Intergroup, a provider of specialist industrial services, recognized the need to modernize their operations due to inefficiencies caused by outdated paper-based processes. The collaboration began in early 2020, focusing on creating a comprehensive Digital Transformation roadmap that included over 15 strategic workstreams aimed at enhancing operational efficiency. Key technology solutions implemented include Microsoft Dynamics 365, which facilitated a shift from manual to digital processes, thereby improving real-time data access and customer experience. The summary also highlights the challenges faced by Intergroup, including a lack of visibility and reliance on manual documentation, which hindered their ability to make informed decisions. The successful implementation of these initiatives is expected to drive productivity and foster business growth, positioning Intergroup as a digitally empowered organization.