Korean Air IT Modernization and Support Strategy

This document is a case study detailing Korean Air's strategic partnership with Rimini Street for IT modernization and support. The case study outlines how Korean Air, one of the world's top airlines, has transitioned its IT operations by migrating to Amazon Web Services (AWS) and upgrading its enterprise resource planning (ERP) systems. It describes the challenges faced during this migration, particularly the need for expert support to navigate complex tasks associated with Oracle systems. The document highlights the shift from Oracle's maintenance to Rimini Street's responsive support, which has resulted in reduced maintenance costs and improved operational efficiencies. Key personnel from Korean Air express their appreciation for Rimini Street's proactive approach and continuous support, which has fostered a collaborative relationship. Looking ahead, the case study mentions Korean Air's upcoming merger with Asiana Airlines and the anticipated need for Rimini Street's expertise in integrating their respective systems. Overall, the case study emphasizes the importance of reliable technical support in achieving strategic IT objectives.