Korean Air's IT Modernization with Rimini Street Support

This case study outlines Korean Air's strategic partnership with Rimini Street to enhance its IT operations and support systems. Established in 1969, Korean Air has evolved into a leading airline, and since 2010, it has relied on Oracle systems for its operations. However, the airline faced challenges with Oracle's maintenance services, prompting a shift to Rimini Street for more responsive support. The partnership began with Oracle's Siebel and expanded to cover the entire Oracle software portfolio, significantly reducing maintenance costs and improving operational efficiency. The case study details the proactive support provided by Rimini Street, which has fostered a collaborative relationship with Korean Air. Additionally, it highlights the major upgrade task force established in 2022 to address complex challenges in their IT infrastructure, particularly in preparation for a merger with Asiana Airlines. The document emphasizes the importance of Rimini Street's expertise in navigating the complexities of this integration.