Korean Air's Strategic Partnership with Rimini Street

This case study outlines the strategic partnership between Korean Air and Rimini Street, focusing on the support provided for Oracle systems and the migration to Amazon Web Services (AWS). Korean Air, one of the world's top airlines, has relied on Oracle systems since 2010, which accounted for a significant portion of its IT budget. The partnership with Rimini Street began with Oracle's Siebel and expanded to cover the entire Oracle enterprise software portfolio, allowing Korean Air to reduce maintenance costs and improve support responsiveness. The document details the proactive approach of Rimini Street, which contrasts with the previous support received from Oracle, fostering a closer relationship and enhancing collaboration. Additionally, the case study discusses the establishment of a major upgrade task force in 2022 to address challenges across databases and applications. Looking ahead, Korean Air is preparing for a merger with Asiana Airlines, highlighting the importance of Rimini Street's expertise in navigating the complexities of this integration.