Rimini Support for Oracle EBS Implementation Case Study

This case study outlines the collaboration between GES, a global trade show production provider, and Rimini Support for Oracle EBS. GES has been a partner to over 150,000 exhibitors, focusing on the planning, design, and production of various events. The document details how GES transitioned to Rimini Support to enhance their operational efficiency after experiencing challenges with Oracle's support for their highly customized applications. GES faced exorbitant fees and inadequate support from Oracle, prompting them to seek alternatives. The case study highlights the benefits of Rimini Support, including significant cost savings and improved resource allocation, allowing GES to focus on innovation and customer needs. The partnership has transformed GES's internal perception, enabling them to be viewed as a business partner rather than a cost center. The document emphasizes the importance of reliable support in maintaining their order management system and ensuring continuous service delivery.