Summary
This whitepaper discusses how artificial intelligence (AI) enhances communication for small and midsize businesses (SMBs) and their customers. It outlines the evolution of communication channels and the increasing demand for personalized interactions in the business landscape. The document details various AI-driven solutions, such as intelligent virtual agents (IVAs) that facilitate self-service options and improve customer support. It emphasizes the importance of seamless transitions between communication channels to enhance customer satisfaction. The paper also presents case studies illustrating how AI tools, like RingCentral's AI-powered conversation intelligence platform, improve customer experiences and operational efficiency. Additionally, it highlights the role of AI in managing customer interactions, providing timely information, and enabling personalized service without the need for significant investments. The whitepaper concludes by examining future trends in AI communications, underscoring the necessity for SMBs to adapt to these advancements to remain competitive.
