Enhancing Microsoft Teams with AI-Powered Calling Solutions

This whitepaper discusses the integration of RingCentral's AI-powered calling solutions with Microsoft Teams, aiming to enhance the calling experience for organizations utilizing Microsoft 365. It outlines the challenges faced by organizations that rely on Teams for communication, particularly regarding external calling capabilities, which typically require additional licensing. The document presents findings from a study indicating that a significant percentage of Teams voice users opt for third-party telephony partners due to high total costs of ownership, lack of integrated SMS and fax services, and concerns about reliability and business continuity. It details how RingCentral addresses these issues by offering flexible deployment options, including an embedded app and direct routing, which provide a unified experience for telephony, SMS, and fax without necessitating a Teams Phone license. The whitepaper emphasizes the benefits of RingCentral's solutions, such as advanced analytics, AI-driven insights, and a proven track record of reliability, ultimately aiming to optimize communication efficiency for businesses.