RingCentral Artificial Intelligence Transparency Whitepaper

This whitepaper outlines RingCentral's approach to trustworthy artificial intelligence (AI) and aims to assist customers and partners in understanding how AI is integrated into RingCentral's products and services. The document details the AI governance program established by RingCentral, which includes a cross-functional AI governance council and an internal AI policy based on the NIST AI Risk Management Framework. It emphasizes the core principles for trustworthy AI, such as safety, security, transparency, explainability, privacy enhancement, and fairness. The whitepaper also discusses the use of proprietary and third-party AI technologies, the importance of risk assessments in the development lifecycle, and the shared responsibilities of RingCentral and its customers in ensuring the ethical use of AI. Additionally, it highlights the commitment to compliance with AI laws and regulations, and the measures taken to prevent bias in AI systems. Overall, the document serves as a comprehensive guide for understanding RingCentral's AI practices.