Case Study on Network Application Performance Improvement

This case study details the collaboration between Richmond and Wandsworth Councils in the UK to enhance network application performance and employee experience within their social care departments. Since 2016, these councils have managed a combined workforce of over 4,000 staff, serving more than 500,000 residents. In 2017, they implemented Riverbed's Digital Experience Management solution, Aternity, to address network performance challenges and improve visibility across their systems. The councils aimed to streamline self-service processes and identify the root causes of network issues. The partnership with Riverbed and Teneo has enabled them to monitor user experiences effectively, leading to improved system stability and vendor accountability. The solution has also facilitated better management of hybrid working environments, allowing IT teams to optimize resources and maintain productivity. The case study outlines the benefits of proactive monitoring and evidence-based decision-making in enhancing overall service delivery.