Dow Enhances Digital Experience through Partnership

This case study outlines how Dow collaborated with Kyndryl and Riverbed to improve its digital experience and productivity. The primary challenge faced by Dow was frequent system crashes that negatively impacted employee productivity. To address this, Dow adopted Riverbed's Aternity Digital Employee Experience (DEX) solution for comprehensive device monitoring and partnered with Kyndryl to revamp its device management program. The initiative led to a 50% reduction in system crashes and a 16% increase in employee productivity. The partnership also involved shifting from leasing to owning devices, which provided cost-effective solutions and flexibility. By utilizing telemetry data from Aternity, Dow was able to proactively resolve issues and enhance application performance. The case study details the significant improvements in device reliability and performance achieved through this partnership, emphasizing the importance of a holistic approach to device management in optimizing digital experiences for users.