End User Experience Monitoring for Federal Agencies

This case study outlines the challenges faced by a federal agency due to issues with Microsoft Teams, a critical collaboration tool used by its personnel. The agency's IT team struggled to identify the root causes of performance problems, which included poor video quality and system instability, affecting users nationwide. To address these issues, the agency leveraged Riverbed's End User Experience Monitoring solution, which provided essential visibility into the network environment. By installing the Aternity End User Experience Monitoring agent on a senior executive's laptop, the IT team quickly identified insufficient memory as the root cause of the Teams malfunction. This insight enabled the team to resolve the issue across the agency, ensuring smooth operation of the application for all users. The case study emphasizes the importance of unified observability in IT environments, demonstrating how Riverbed's solutions can enhance productivity and support agency missions by minimizing downtime and troubleshooting efforts.