NHS Trust Case Study on Digital Experience Management

This case study details the implementation of Riverbed Aternity Digital Experience Management (DEM) at The Princess Alexandra Hospital NHS Trust in the UK. The hospital, which serves a population of approximately 350,000, faced challenges in understanding and improving the digital experiences of its clinicians. The ICT team identified that outdated equipment was causing significant downtime, negatively impacting patient care. By adopting Aternity, the hospital has significantly reduced service desk ticket backlogs and improved clinician productivity, saving an estimated £2.5 to £3 million in IT costs over five years. The case study outlines the specific challenges faced, the solutions implemented, and the benefits realized, including enhanced visibility into end-user experiences and proactive problem resolution. Aternity has also facilitated data collection for better decision-making regarding equipment usage and sustainability initiatives, contributing to reduced carbon emissions and optimized IT spending.