WNSWLHD Rostering Proficiency Program Overview

This document is a customer story detailing the WNSWLHD Rostering Proficiency Program, which aims to enhance rostering practices and improve the skills of roster managers. The initiative was launched in collaboration with the Ministry of Health and included structured educational webinars and online training based on the NSW Health Rostering Capability Framework. Roster managers received personalized coaching from local experts and participated in a 90-day challenge to improve performance metrics. The program emphasizes the importance of continuous improvement in rostering capabilities and has shown significant results, including a $1.2 million reduction in leave liability and a 66% decrease in 'no minimum break' payments. Additionally, the initiative led to an increase in the timeliness of roster publication and a reduction in casual staffing needs. Overall, the program demonstrates how executive support and local engagement can lead to substantial improvements in rostering outcomes.