RNL Satisfaction and Priorities Surveys Interpretive Guide

This Interpretive Guide serves as a resource for reviewing the results obtained from the Ruffalo Noel Levitz (RNL) Satisfaction and Priorities Surveys (SPS). It outlines the structure of the reports generated from the surveys and provides detailed instructions on how to interpret each segment. The guide emphasizes the importance of satisfaction surveying and includes information on reliability and validity. It also discusses the systematic assessment cycle and how to access results through the RNL Client Portal. Various report formats available in SmartView are detailed, including the main report, year-to-year report, and comparison report. Additional deliverables such as data exports and open-ended comments are also mentioned. The guide aims to assist users in making data-informed decisions based on the survey results, ensuring that institutions can effectively utilize the insights gained from the SPS.