Safety Insurance Claims System Modernization Case Study

This case study outlines the modernization of claims systems at Safety Insurance, which provides property and casualty insurance products across Massachusetts, New Hampshire, and Maine. The objective was to improve employee efficiency by updating interfaces using Rocket® Modern Experience. The existing core systems were powerful but complex, leading to bottlenecks and challenges in training new staff. The outdated user interfaces and slow information access hindered productivity. The solution involved creating user-friendly interfaces, automating workflows, and ensuring seamless integration of third-party data. The implementation was designed to be non-disruptive, allowing for changes without halting production. As a result of these improvements, training time for new hires was reduced by over a week, and research time was cut by 75%, significantly enhancing data access speed. The modernization effort successfully converted 800 screens, leading to better usability and overall operational efficiency.