Integrated Service Agreement Overview

This guide outlines the Integrated Service Agreement offered by Rockwell Automation, designed to enhance asset reliability and optimize investments across facilities. It presents a flexible suite of support services categorized into three tiers: Essential, Enhanced, and Premier. The Essential tier focuses on basic support and repair services, while the Enhanced tier provides comprehensive coverage for all support services. The Premier tier includes priority service and proactive management, offering analytics-driven insights. The document details various offerings such as Remote Technical Support, Repair Services, and Inventory+ options, which aim to improve equipment uptime and decision-making through data visibility. Additionally, it describes the Installed Base Evaluation, which analyzes critical plant assets to aid in obsolescence management. The guide emphasizes the importance of tailored support to meet specific customer needs and enhance operational efficiency.