Worldwide SaaS Computerized Maintenance Management System Assessment 2024

This document is an IDC MarketScape report assessing the worldwide SaaS Computerized Maintenance Management System (CMMS) applications for 2024. It outlines the competitive landscape of CMMS vendors, emphasizing the importance of evaluating various capabilities such as reactive, planned, and condition-based maintenance. The report discusses essential vendor characteristics, including configurability, mobility, and the integration of artificial intelligence (AI) and generative AI (GenAI) in CMMS solutions. It highlights the significance of customer relationships and trust in vendor selection, as well as the role of mobile solutions in enhancing operational efficiency. The document also addresses the emerging trends in predictive maintenance, location intelligence, and the impact of sustainability and skilled employment declines on asset management. Additionally, it provides vendor inclusion criteria for the assessment and advice for technology buyers regarding the evolving nature of CMMS applications and the importance of long-term commitments to these systems.