Rubrik Remote Resident Engineer Service Overview

This document is a service brief detailing the Rubrik Remote Resident Engineer Service, which is intended for customers requiring long-term assistance with their data management administrative teams. The service provides a dedicated, full-time resource who works remotely to support ongoing operational administration and deployment of the Rubrik platform. The responsibilities of the Remote Resident Engineer include daily administrative tasks, reporting functions, and knowledge transfer to customer team members. The document outlines the benefits of the service, such as accelerating adoption of the Rubrik platform and providing immediate guidance to customer teams. It also specifies customer requirements for optimal service delivery, including necessary access rights and remote support. Key activities and deliverables are described, including onboarding, scheduled meetings, deployment assistance, and documentation. Limitations of the service are also noted, clarifying that the engineer's role is confined to the Rubrik environment and does not extend to third-party systems.