Specsavers Identity Security Upgrade Process

This document is a case study detailing the identity security upgrade undertaken by Specsavers, the largest privately-owned optical company globally. The company faced significant challenges in managing identity and access, particularly with inefficient manual processes and a lack of centralization across various HR platforms in different countries. The document outlines Specsavers' decision to implement the SailPoint Identity Security Cloud platform to automate processes and improve operational efficiency. It explains the reasons behind the switch, including the need for better management of joiners, movers, and leavers, and highlights the initial challenges they encountered. Following the implementation, Specsavers observed dramatic improvements in identity management, allowing for better role-based access control and increased compliance with regulatory obligations. The case study emphasizes how Specsavers developed a clearer strategy and operational model around identity management, ultimately enhancing their security posture and supporting their business objectives.