Digital Labor Economy Analysis Powered by Agentic AI

This InfoBrief presents an analysis of the impact of digital labor on enterprises and the broader economy. Digital labor is defined as a collection of technologies that enhance or replicate human decision-making capabilities, significantly influencing the future of work. The document outlines the objectives of exploring digital labor technology spending and investment, its economic impact, and the effects on job structures and organizational dynamics. A worldwide study conducted by IDC surveyed 823 full-time workers across various organizational levels and regions, including North America, Europe, and Asia/Pacific. The findings indicate that enterprises are keen to utilize digital labor technologies to improve productivity and efficiency, while CEOs anticipate revenue growth from these capabilities. The report also includes insights from IDC's data and analytics team, which utilized modeling to project the spending and impact of digital labor, supported by additional sources for forecasting. The document concludes with an appendix detailing relevant AI technologies and their roles in digital labor.