Summary
This document serves as technical documentation for the NPS Survey solution developed by SalesHub. It outlines the Lightning Web Components (LWC) and Apex classes utilized within the NPS application, detailing each component's purpose, functionality, and usage. The documentation includes descriptions of various components such as csatSurveyForm, followupSurveyForm, npsSurveyForm, sendBulkEmail, sendFeedbackEmail, and surveySchedule, along with their respective methods for managing survey responses and email communications. Additionally, best practices for survey design, distribution, and data analysis are presented to enhance user engagement and response rates. The document emphasizes the importance of modular coding practices and comprehensive documentation for future updates and troubleshooting. Overall, it provides developers with a structured guide to effectively implement and utilize the NPS Survey solution within the Salesforce ecosystem.
