Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment

This document is an IDC MarketScape report that assesses the capabilities and business strategies of technology vendors in the field service management market, specifically focusing on AI-enabled applications. It outlines the evolution of field service management, emphasizing the shift from reactive to predictive service models driven by advancements in technology and automation tools. The report highlights key findings, including the importance of data and intelligence in enhancing service outcomes and the challenges faced by organizations, such as legacy systems and market inertia. The document also provides recommendations for technology buyers, suggesting that organizations should work with vendors that have a clear strategy for digital transformation and embrace AI as an enabler for improved customer experiences. Furthermore, it includes vendor profiles summarizing their strengths and challenges in the context of AI-enabled field service management solutions.