Subscriber Service Analysis Use Case Brief

This document is a use case brief detailing Sandvine's Subscriber Service Analysis, which focuses on enhancing subscriber Quality of Experience (QoE) for service providers. It outlines the necessity for service providers to transition from a network-centric approach to one that prioritizes user experience, particularly in the context of the evolving 5G landscape and application complexity. The document explains how traditional network performance indicators may obscure application QoE issues and emphasizes the importance of a holistic understanding of subscriber experience. It describes the functionalities of the Subscriber Service Analysis, including proactive identification of subscriber issues, analysis of application performance, and insights into subscriber behavior and device impact. The brief also discusses the overview pane, plan insights, and speed tests view, which provide valuable metrics for troubleshooting and service optimization. By leveraging this analysis, service providers can improve customer loyalty, prevent churn, and enhance service offerings based on subscriber needs.