Summary
The 2025–2026 HR Systems Survey Report is an annual publication that captures the Voice of the Customer in HR technology, based on nearly three decades of independent research. This report presents key findings regarding HR technology spending, user experience, and vendor satisfaction. It notes a decline in HR tech spending, with only 30% of organizations planning to increase their budgets in 2026, reflecting a 29% drop in growth over five years. The report highlights improvements in user experience and vendor satisfaction, with year-over-year increases of 1% and 3%, respectively. It also identifies barriers to AI adoption, including a significant awareness gap among organizations regarding AI features in HR Management Systems. The report emphasizes the importance of Skills Management systems in linking workforce data to business strategy, particularly as the demand for skilled labor increases amidst a challenging hiring environment. Emerging trends in Skills Management technology are also discussed, including personalized coaching and skills-based workforce planning.
