Travel and Expense Case Study for County of San Bernardino

This document is a case study detailing the County of San Bernardino's transition to cloud-based travel and expense management using SAP Concur solutions. The objective of the transition was to improve efficiency in processing travel and expense reports for over 25,000 public service professionals. The case study outlines the gradual approach taken by the County, which included early communication and training programs to prepare users for the change. It describes the implementation process, highlighting the integration of cloud solutions with existing on-premise systems. The document also presents the outcomes of the implementation, noting increased employee engagement in managing their own travel and expense reports, improved user satisfaction, and streamlined processes. The case study concludes with insights on the importance of change management and understanding business processes for successful software implementation in the public sector.