Summary
This document is a guide detailing the customer success strategies employed by EPI-USE Brazil, a strategic SAP partner specializing in HR and payroll solutions. It outlines the company's approach to enhancing customer satisfaction through dedicated resources and regular engagement. EPI-USE Brazil aims to evolve business practices to reduce customer churn while enhancing the customer experience within the SAP solution ecosystem. The guide presents methods for monitoring customer satisfaction through metrics such as NPS and CSAT, which are utilized to improve services. It also describes how EPI-USE Brazil actively supports customers in maximizing their use of various SAP solutions, including the SAP HXM Suite and SAP SuccessFactors. The document emphasizes the importance of a dedicated customer success team in fostering genuine satisfaction and trust between customers and the EPI-USE team, ultimately leading to a high retention rate and successful project deliveries across industries.
