Summary
This case study details the digital transformation journey of MMSV, a global insurance company, which aimed to streamline operations by integrating seven distinct systems into a single cloud-based platform. The document outlines the challenges faced by MMSV, particularly the inefficiencies in their legacy process for submitting life insurance applications, which involved excessive steps and took customers 30 to 45 minutes to complete. The implementation of Sapiens CoreSuite for Life & Pension was pivotal in this transformation, providing cloud-based flexibility, security, and business continuity. The project, which was completed in 15 months despite the COVID-19 pandemic, significantly reduced application processing time to 10 to 15 minutes and enhanced the customer experience through an intuitive user interface. The case study emphasizes the importance of a future-proof digital platform that not only meets current demands but also anticipates future needs, ultimately enabling MMSV to reduce risks and costs while pursuing growth in its markets.
