Identity Governance Modernization for Business Transformation

This technical report details the Auto Club Group's transition from a legacy on-premises identity management system to a modern, cloud-based Identity Governance and Administration (IGA) solution using Saviynt. The objective of this modernization is to achieve zero downtime and enhance digital agility, thereby improving service delivery to AAA members. The report outlines the challenges faced with the legacy system, including frequent outages, high maintenance costs, and complex identity governance due to a diverse workforce. It describes the implementation process, which involved deploying Saviynt IGA in parallel with the existing system to ensure a seamless transition. Key benefits highlighted include improved security, efficiency, and user experience, along with significant reductions in audit preparation time and operational overhead. The report also discusses future plans for leveraging AI-driven identity analytics and automation to enhance access management and compliance. Overall, the modernization initiative positions the Auto Club Group to better support its members and adapt to ongoing digital transformation.