Digital Transformation of HEOR Operations in Biopharma

This case study documents the digital transformation of health economics and outcomes research (HEOR) operations at a top 10 global pharmaceutical company. The organization faced challenges related to lengthy procurement timelines, fragmented vendor management, and administrative burdens that hindered critical research activities. To address these issues, the company implemented Science Exchange’s supplier orchestration platform, which unified intake processes, standardized study scoping, and automated workflows. The transformation resulted in an 88% reduction in supplier onboarding time, significant cost savings of $1.8 million annually, and a threefold increase in completed HEOR projects. The study outlines the phased implementation approach, which included team training and pilot projects, leading to improved compliance and risk management. By modernizing HEOR operations, the organization enhanced its ability to generate real-world evidence, thereby supporting faster market access and better business outcomes across its therapeutic portfolio.