Guide to the SCIEX Service and Support Portfolio

This guide details the SCIEX service and support portfolio, focusing on the various services offered to enhance customer experience and instrument performance. It outlines the features of the StatusScope remote monitoring service, which provides real-time visibility into instrument status and critical parameters, thereby increasing lab productivity. The guide also introduces the Visual Assist tool, leveraging augmented reality for remote troubleshooting, allowing Technical Assistance Center agents to diagnose issues effectively. Furthermore, it describes the SCIEX Now digital ecosystem, which integrates personalized support and management tools for researchers, facilitating instrument registration, support case management, and access to training resources. The SCIEX Now Learning Hub and Learning Manager are highlighted for their role in providing comprehensive training solutions. The guide emphasizes the benefits of service plans, including fixed-price services and maintenance strategies designed to maximize system availability and minimize downtime, ensuring optimal data quality and instrument performance.