ScreenSteps

Overview

ScreenSteps is a software company based in the United States, specializing in knowledge operations and training solutions aimed at enhancing employee performance and operational efficiency. Founded in 2003, the company produces a variety of guides and playbooks that address common challenges in knowledge transfer, particularly within the credit union and financial services sectors. Their published documents emphasize the importance of reducing reliance on informal knowledge sharing, often referred to as "tribal knowledge," which can hinder productivity and consistency. Key themes include strategies for building effective knowledge operations, improving training methodologies, and fostering employee independence through structured knowledge transfer. ScreenSteps' content also explores the concept of skills-based organizations, focusing on aligning employee skills with organizational goals to drive performance. The company's resources, such as the "Knowledge Ops Maturity Model" and various operational guides, provide frameworks for organizations looking to streamline their training processes and enhance overall workforce capability.

Industry