Telecommunications Carrier AIOps Implementation Case Study

This case study outlines the deployment of the Selector AIOps Platform by a global telecommunications carrier to enhance infrastructure management and predictive network intelligence. The primary objective was to achieve full-stack visibility and automation across a complex multi-vendor environment. The implementation involved AI-driven correlation, predictive analytics, and closed-loop automation, which enabled the customer to proactively identify and address issues before they affected service quality. Key features included AIOps-powered correlation, digital twin analysis, and integration with Itential for automated remediation workflows. The outcomes demonstrated significant improvements, including a 60% reduction in alert noise, enhanced SLA compliance, and better predictive performance monitoring. The transition to Selector Cloud facilitated operational efficiency and flexibility while maintaining data control. The study highlights the challenges faced by the carrier, such as fragmented visibility and high alert volumes, and how the AIOps solution addressed these issues effectively.