Washington Department of Labor Referral Tracking System Analysis

This technical report presents an analysis conducted for the Washington Department of Labor & Industries regarding the feasibility of designing and building an Enterprise Referral Tracking System. The report outlines the initial challenges faced in defining what constitutes a referral, leading to the identification of approximately 60 different types of referrals managed across various systems within the agency. The document details the existing expertise within the agency, highlighting three systems (RTS1, RTS2, and RTS3) that were aimed at referral functionality. It discusses the difficulties encountered in scaling these systems to an enterprise level, influenced by best practices in application development and agile project management issues. The report concludes with an overview of the project costs, noting that while the initial estimates were exceeded, the final costs remained significantly lower than anticipated due to effective integration of legacy systems. The project was completed on time and within budget, resulting in a favorable outcome.