This document is a guide detailing the Managed Observability service offered by Sentia. It outlines the importance of observability in IT infrastructure management, emphasizing its role in providing transparency and visibility across applications, databases, and external APIs. The guide explains how this service enables organizations to monitor their entire IT portfolio, facilitating real-time insights into performance issues and operational resilience. It describes various advantages, such as improved user experiences, streamlined troubleshooting, and enhanced security posture. Additionally, the document presents a structured approach to implementing the service, including consultation, alignment, selection, implementation, adjustment, and follow-up processes. Each step is designed to ensure that the observability strategy is tailored to the specific needs of the organization, thereby optimizing performance and supporting strategic decision-making.