Engaging Frontline Workers in Employee Resource Groups

This guide outlines strategies for engaging frontline workers in Employee Resource Groups (ERGs) to enhance their career advancement and overall engagement within organizations. It discusses the challenges faced by frontline workers, including low pay, inflexible schedules, and limited growth opportunities, which have been exacerbated by the COVID-19 pandemic. The guide emphasizes the potential of ERGs to improve trust and leadership development among these workers, despite some organizations' hesitance to include them due to concerns about costs and turnover. It presents five strategies aimed at improving frontline worker engagement in ERGs, such as collaborating with unions, creating effective communication strategies, allowing frontline workers to take leadership roles within ERGs, and utilizing ERGs for recruitment and retention. The guide also addresses the importance of including a transitory workforce in ERG activities to foster a more inclusive workplace culture and enhance employee retention.