2025 ServiceChannel Benchmark Report on Restaurant Facilities

This document is a benchmark report that presents key metrics for restaurant brands in both full-service and quick-service industries. It outlines the facilities spend breakdown on repair, maintenance (R&M), and capital expenditure (CapEx) for Full-Service Restaurant (FSR) and Quick-Service Restaurant (QSR) locations in the U.S. The report includes insights into the service provider marketplace, analyzing gaps between top and bottom performers, and details on R&M spending for refrigeration trades. It documents costs associated with repairing revenue-generating equipment, particularly focusing on walk-in coolers. The report emphasizes the importance of comparing facilities spend against industry peers to identify opportunities for cost reduction and performance improvement. It highlights trends in spending, including the impact of inflation on R&M and CapEx, and provides a detailed breakdown of average spending per location for both FSR and QSR brands, including labor rates and material costs. Additionally, it discusses the significance of preventative maintenance and effective provider networks in managing costs.