Extending the Value of Service Automation Across the Enterprise

This document is a guide that discusses the strategic importance of service automation within Facilities Management (FM) and its potential to enhance interdepartmental collaboration across an enterprise. It outlines the challenges faced by FM in demonstrating its value to C-suite executives, who often perceive FM as a cost center rather than a strategic function. The guide emphasizes the need for FMs to integrate service automation systems with other corporate systems to improve efficiency and visibility. It details how service automation can benefit various departments, including IT, Accounts Payable, Loss Prevention, Operations, Construction, Real Estate, and Sourcing & Procurement. Each section highlights specific advantages such as improved data accessibility, streamlined processes, and enhanced decision-making capabilities. The guide concludes by stressing the importance of extending service automation beyond FM to drive overall business efficiency and effectiveness.