ServiceChannel Trade Partner Program Guide

This guide outlines the ServiceChannel Trade Partner Program, detailing the onboarding process and best practices for success as a trade partner. It emphasizes the importance of the first 30 days in establishing a strong relationship with new customers and provides a step-by-step approach for onboarding, including documentation requirements and communication protocols. The guide also describes how to manage work orders effectively, including status updates, proposal submissions, and invoicing procedures. Key performance areas such as communication, quality, speed, and cost are highlighted as critical to maintaining high scores and ensuring customer satisfaction. Additionally, the document explains the use of the ServiceChannel Provider Mobile App for real-time updates and efficient work order management. Overall, this resource serves as a comprehensive framework for trade partners to thrive within the ServiceChannel ecosystem.