ServiceChannel Trade Partner Program Success Guide

This guide outlines the ServiceChannel Trade Partner Program, detailing the onboarding process and key performance areas for success. It emphasizes the importance of the first 30 days with a new customer, highlighting the need for timely documentation and adherence to procedures for work orders. The guide describes how to manage work orders effectively, including the steps from receiving a work order to completing the job and submitting invoices. It also provides definitions for various work order statuses and the significance of maintaining communication through the ServiceChannel Provider Mobile App. The guide stresses the necessity of submitting complete proposals for approval to ensure timely service delivery and compliance with customer requirements. Additionally, it includes general guidelines for preventative maintenance programs and the importance of warrantying work performed. Overall, this document serves as a comprehensive resource for trade partners to enhance their operational efficiency and customer satisfaction.