Information and Communications Technology Infrastructure Refresh Proposal

This document is a regulatory proposal concerning the refresh of information and communications technology infrastructure for the period 2026 to 2031. It outlines the current state of IT infrastructure, which includes hardware, software, networks, and systems essential for managing IT services. The proposal identifies the need for investment to maintain and upgrade the infrastructure to adapt to evolving technology and manage obsolescence. Four options for infrastructure management are presented: maintaining existing infrastructure, maintaining with more frequent upgrades, a criteria-based refresh, and a public cloud refresh. The recommended option is the criteria-based refresh, which aims to optimize hosting solutions based on operational needs. The document also details the financial implications of each option, including capital and operational expenditures, and emphasizes the importance of a robust IT infrastructure for effective data management, security, and customer engagement.