State of the Energy Market 2025 Report

This report provides a comprehensive analysis of the retail energy markets and energy consumers as of March 31, 2025. It outlines the structure of retail markets, where retailers sell electricity, gas, and energy services to residential and small business customers. The report details the performance metrics of the energy market, focusing on consumer access, pricing fairness, and management of energy consumption. It highlights the increasing role of consumers as energy producers through the installation of rooftop solar systems and the use of home batteries and electric vehicles. The report also discusses regulatory frameworks governing retail energy markets, including the National Energy Customer Framework and the Energy Retail Code of Practice in Victoria. Additionally, it presents statistical insights into electricity and gas market offers, customer payment plans, energy debt, and consumer complaints, while noting recent regulatory changes aimed at improving protections for customers facing payment difficulties.