DES Quality Framework Version 2.0

This document is a Technical Report detailing the DES Quality Framework Version 2.0, which aims to enhance the quality of Disability Employment Services (DES) in Australia. The Framework, effective from July 2023, is designed to improve service delivery outcomes for individuals with disabilities seeking employment. It outlines the roles of DES providers, emphasizing the importance of participant-centered approaches and continuous improvement in service quality. The report describes the four key quality elements that underpin the Framework, which include participant rights, understanding quality, provider capability, and compliance. Additionally, it discusses the relationship between the Framework and the National Standards for Disability Services, ensuring that service providers meet necessary standards while also fostering innovation and responsiveness to participant needs. The document also highlights guiding principles that support equitable, accessible, and outcomes-focused service provision, aiming to drive meaningful quality improvements across the DES program.