Maya Markovich on Legal Innovation and AI Strategy

This transcript details a podcast episode featuring Maya Markovich, who discusses her new role as vice president of the American Arbitration Association Institute. The document serves as a case study on change management within a long-established organization, focusing on innovation in alternative dispute resolution (ADR). Markovich outlines her background in behavioral economics and organizational psychology, her transition from law practice to legal tech, and her founding of the Justice Technology Association. She explains the goals of the AAA Institute, emphasizing its mission to enhance access to justice through technology and innovation. The conversation also covers the challenges of integrating new tools and workflows in ADR, the importance of stakeholder engagement, and the Institute's ambitions for the future. Markovich highlights the need for a transformation in the legal industry to better address the access to justice gap and improve the functionality of the justice system.