United Site Services Collections Performance Improvement

This case study outlines the strategies implemented by United Site Services (USS) to enhance their collections performance through the deployment of Sidetrade's Augmented Collection and Digital Case solutions. The document details the challenges faced by USS, including high days sales outstanding (DSO) and complex disputes that hindered cash flow. The objectives included reducing DSO, increasing collector adoption, improving dispute resolution, and delivering segmented analytics. The implementation led to a significant reduction in DSO from 84 to 42 days, improved visibility into accounts receivable, and enhanced workflow efficiency. Key strategies included integrating invoicing and collections, enabling self-service administration for workflow updates, and maintaining a relationship-first approach with customers. The case study emphasizes the importance of data-driven decision-making and the role of AI in optimizing collections processes, ultimately supporting stronger customer experiences while increasing operational efficiency.