Telecom Provider Multi-Factor Authentication Case Study

This case study details how a leading telecom provider implemented multi-factor authentication (MFA) to secure access to its custom legacy applications. The telecom provider faced significant challenges in protecting sensitive data due to the rise in identity-based attacks, particularly as many of its legacy applications did not support MFA natively. The study outlines the provider's decision to partner with Silverfort to enhance its security posture. It describes the deployment process, which involved integrating MFA across 22 domain controllers and implementing specific access policies for over 15,000 users. The case study highlights the successful authentication of users accessing the custom CRM application and the innovative solutions developed for customer support teams without mobile devices. Additionally, it emphasizes the importance of securing third-party access through MFA, which improved visibility and control over external vendor interactions. Overall, the telecom provider's experience illustrates the effectiveness of deploying comprehensive identity protection measures.