Strategic Advisory Services for CIAM Environment

This case study outlines the engagement between a major Toronto-based life, health, and insurance company and Simeio, focusing on the assessment of the client's Customer Identity and Access Management (CIAM) environment. The client faced several challenges, including an inconsistent user experience, inadequate multi-factor authentication, and unprovisioned features for managing support requests. Simeio conducted a thorough gap analysis to identify these issues and provided strategic and tactical recommendations for a ForgeRock upgrade. The engagement involved creating a detailed future state roadmap and project charters, along with suggestions for a collaboration-focused staffing model. The case study emphasizes the operational impact of the identified gaps and how Simeio's recommendations aim to enhance the client's IAM program, ultimately leading to improved return on investment and a more unified approach to identity management.