Three Rivers Pottery Studio Operational Case Study

This case study examines the operational processes of Three Rivers Pottery Studio, a small pottery studio run by Jamie. The studio serves as a creative space for community members to create pottery pieces, including bowls and vases. The document details the workflow of customer interactions, which involves three visits: the first to create a clay piece, the second to glaze it, and the third to pick it up after firing. The study outlines the challenges Jamie faces in managing her time effectively, as she aims to keep the studio open for customers while adhering to a maximum of 50 working hours per week. It describes the kiln firing processes, including bisque and glaze firing, and the constraints imposed by customer check-in requirements and studio capacity. The objective is to model the system to optimize the front desk hours and kiln operation policies while ensuring customer satisfaction and operational efficiency.