Summary
This document is an executive brief that outlines the Cyana Security Model, which is designed for SimpleHelp's AI assistant used in remote support and RMM. It details how Cyana operates under strict controls to ensure technician oversight and security. The brief explains that Cyana provides a natural language interface for technicians, allowing them to interact with customer machines while adhering to a defined permission model. It describes the layered architecture that enforces security through permissions and approval processes, ensuring that no action is taken without explicit technician consent. Additionally, the document highlights the safeguards in place, such as automated reviews of higher-risk actions and outbound data loss prevention measures. It emphasizes the importance of maintaining a clear audit trail and the limitations of the controls, ensuring that users understand the boundaries of the system. The brief concludes by discussing the adoption process for Cyana, emphasizing a cautious approach to expanding its capabilities.
