Request for Proposal for Website Development and CRM Platform

This document is a Request for Proposal (RFP) issued by the Greater Wilmington Convention & Visitors Bureau for the development of a new destination website, including a Content Management System (CMS) and an integrated Customer Relationship Management (CRM) platform. The objective is to enhance the Bureau's mission of stimulating economic growth in New Castle County by attracting visitors for various events. The selected partner will be responsible for strategy, design, development, implementation, training, and post-launch support for a user-friendly website integrated with a CRM system. The project aims to create a digital ecosystem that supports marketing efforts and internal operations, focusing on improving user experience, streamlining workflows, and centralizing data. The document outlines specific requirements for the website, CMS, and CRM, including features such as mobile responsiveness, ADA compliance, and integration capabilities. Additionally, it details the proposal submission requirements, evaluation criteria, and timeline for the project.