Manhattan Associates Skytap Virtual IT Labs Case Study

This case study details how Manhattan Associates utilizes Skytap Virtual IT Labs to enhance customer training for its supply chain management software. The document outlines the challenges faced prior to the implementation of Skytap, including logistical issues related to transporting laptops and the time-consuming process of refreshing hardware for different training sessions. It describes the objective of supporting high-quality customer training through a virtual solution that simplifies setup and configuration for instructors. The case study highlights the outcomes achieved since adopting Skytap, such as improved classroom management, reduced instructor frustration, and the ability to customize training environments on the fly. It emphasizes the ease of access for learners and instructors, as well as the capability to quickly provision environments and reuse templates. The document also notes that Manhattan Associates has successfully eliminated the need for physical hardware transport and has empowered its education team to manage training configurations independently.